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Your Top 3 Questions Answered

As the one who answers your phone calls and monitors the chat box on the website, not only can I confirm that I am not a robot, but also that I get thoughtful and important questions from you all the time. This is great for two reasons:

  1. It means you’re using our service and taking advantage of its features, and
  2. I get to learn more about you as a client and how we can make your experience with us even better.

This also means that I know which questions pop up the most. So in an effort to save you time, I’ve pulled my top three most-asked questions together to answer them for you here.

1. Does it cost extra to add multiple locations to the notice, and is there a charge to make more than one account?

This is one of the great things about posting online. You don’t have to worry about taking up inches or sticking to a strict word count. You can add as much or as little information to your notice as you want. We charge a flat fee of $130 plus HST, so it doesn’t matter how many aliases or locations you would like to add to your post - the cost of your notice won’t go up.

Accounts themselves are free to create. You can make as many as you need for no charge at all.

2. I work at a law firm and was told that if we set up an account the invoice will be emailed to us. There are several Estates Clerks at the firm - can multiple people use the account and have the invoices sent to different email addresses?

The answer is no, and here’s why:

The email that you’ve provided us with when you signed up for your account is used as the account's unique identifier. For security reasons, it's important that we verify that you in fact control this email address. Otherwise, someone could impersonate you by signing up with an email address that isn't theirs.

You can either create one account and share it between your clerks, or have each clerk create their own account. As I mentioned, it’s free to create as many accounts as you want, so there’s no risk involved. The email you sign up with is simply your username, i.e. you can share it with other clerks at the office without sharing access to your email account itself.

If you’re in a pinch and you can’t remember the password to your shared account, you can always post as a guest on our site - no account needed.

3. How many times do I need to post a notice, and do I have to pay a fee for each consecutive post?

While the rule with newspapers requires your notice to be posted once a week for three consecutive weeks, because we’re online you’re only required to post once.
Each notice is available and searchable 24/7, and the cost of $130 plus HST is a one-time flat fee per notice; the amount of text and the duration of your notice period doesn’t matter.

If you have any other questions that I haven’t covered here, check out our FAQ page, or you can always send me a message on the chat feature of our website - I’m happy to help.